Refund policy

Return and Refund Policy

At HeartyHale, we are committed to providing quality wellness products and a reliable customer experience. Because of the nature of our products, we follow strict hygiene and safety standards. Please review our policy carefully before making a purchase.

1. Opened Products

For hygiene and safety reasons, we do not accept returns of any product that has been opened, unsealed, or used.

2. Eligible Returns

We may accept a return only if all of the following conditions are met:

  • the item is unopened, unused, and in its original packaging
  • the return request is submitted within 3 days of delivery
  • the item arrived damaged, defective, or incorrect

To request a return, please contact our support team with your order number and clear photos of the item and packaging.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Depending on the situation, we may offer one of the following:

  • a replacement
  • store credit
  • a refund, where appropriate

In some cases, we may ask you to provide additional photos or return the item before a replacement or refund is approved.

4. Refunds

If your refund request is approved, your refund will be processed to the original payment method within 5 to 10 business days.

Please note that processing times may vary depending on your bank or payment provider.

If another payment method was used and a refund to the original source is not possible, we will contact you to arrange an alternative where applicable.

5. Non-Refundable Situations

We do not issue refunds for:

  • opened, used, or unsealed products
  • return requests made after the stated return window
  • items sent back without prior approval
  • delivery issues caused by incorrect address details provided at checkout
  • delays caused by the courier, weather, customs, or other events beyond our control
  • dissatisfaction based on personal preference, expectation, or individual response

6. Contact Us

For return or refund requests, please contact us at:

Email: info@heartyhale.com
Phone: 5719462889 

Please include your order number and clear details of the issue, along with photos where relevant.

We appreciate your trust in HeartyHale and are here to help with any order issues as fairly and quickly as possible.